Total and complete lack of communication for faith that the car was repaired. On pick up I read the paperwork only to find out there are two other major issues with the car that need to be looked at that I was not informed of. I approved the fix of the grill waited three days and was told the car was ready for pick up again. I called back early following day and I was told car was ready for pick up - When I questioned what was done I was informed they removed an air deflector with out my permission due to a broken grill which I had not been informed of. Was called late in the day when I returned the call I was informed the service technician was no longer available. You can not trust that car is repaired or that your car is not in need of more service.ĭropped the car off to fix an issue with the air conditioner. You can not trust that car is repaired or that your car is not in need of more service.ĭropped the car off to fix an i INABILITY TO COMMUNICATE. HORRIBLE UNACCEPTABLE INABILITY TO COMMUNICATE. He is a very discusting unprofessional individual that is clearly only looking to making a sale not caring about the customer. BEWARE OF OLA make sure you ask for his boss when you call and inquire on the car you are interested in. Definently will never be going back to that dealer. He told us to get the F#*#* of the dealer like he owned the place. We let him know that what he did was very unprofessional on his behalf. I am not going to lie words were exchanged and my husband and I became very upset. How desperate can you be that you have to be dishonest about even having the car. The nerve of him, he called me to ask what time I would be arriving to the dealer but couldn't let me know that the car had been sold a day before according to his boss Mike. Upon arriving to the dealer he greeted us and let my family know that the car had already been sold. I let him know because of traffic I was running a bit behind. On my way to the dealership he called me and asked me if I was on my way. Ola one of their salesmen assured me they had the car and let me know that the car would be in the front for test drive. I called Elk Grove Honda and inquired on a specific Honda Accord color and model.
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